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Common problems for Connectivity Issues
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Comcast reset my network name.  I have reconnected my printer, however I get a  message that states that more than one access point/wireless router has been found that matches your network name.  The printer may connect to the wrong network. The printer does not show on my wireless network.  I can only see one network name.  

1 REPLY 1
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@IWGBTP, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to connect the printer to the network. 

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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