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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- HP printer not connecting to xfinity router

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11-29-2021 12:38 PM
Comcast reset my network name. I have reconnected my printer, however I get a message that states that more than one access point/wireless router has been found that matches your network name. The printer may connect to the wrong network. The printer does not show on my wireless network. I can only see one network name.
12-02-2021 05:27 AM
@IWGBTP, Welcome to the HP Support Community! I’m here to help.
I understand you are trying to connect the printer to the network.
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
- Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
- This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK
Hope this helps! Let me know how it goes.
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Have a great day!
KUMAR0307
I am an HP Employee