HP printer showing error 500 message

[AnnieC101]

error 500 message showing when attempting to print

also printer is out of paper message

tray 1 is selected but states out of paper

[VikramTheGreat]

Hi @AnnieC101,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It looks like you're seeing two separate but possibly related issues with your HP printer on Windows 11:

1. Error 500 When Attempting to Print

This is typically a software or driver communication error, not a hardware issue. It may be caused by: Corrupted printer drivers, A misconfigured print spooler or HP Smart app or Windows Print Management conflict

2. “Out of Paper” Message (Tray 1)

Even when paper is loaded, this error can occur due to:

• Misaligned or improperly loaded paper
• Dirty or faulty paper sensors
• Incorrect tray settings in the print driver or app

Step-by-Step Fix:

A. Restart Print Spooler and Clear Queue

1. Press Windows + R, type services.msc, and press Enter.
2. Find Print Spooler, right-click > Restart.
3. Clear any stuck jobs in C:\Windows\System32\spool\PRINTERS.

B. Reinstall Printer Drivers

1. Go to Control Panel > Devices and Printers.
2. Right-click your printer > Remove device.
3. Download the latest full driver/software package from: Official HP® Support

C. Fix “Out of Paper” Error

1. Remove and reload paper in Tray 1:
   • Make sure it’s aligned properly and not overfilled.
   • Fan the stack to prevent sticking.
2. Clean paper feed rollers:
   • Use a lint-free cloth slightly dampened with distilled water.
3. Check tray settings:
   • On the printer control panel or in the print dialog, ensure Tray 1 is selected and the paper size/type matches what’s loaded.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat