HP refuses to stop looking for Ethernet

[94530]

My HP 9010 has stopped connecting to the wifi. When I try to reconnect, I get a message that an Ethernet cable has not been detected. 

I have reset to restore network settings as suggested (under settings - network setup - restore network settings) and this has not solved the problem. I am extremely frustrated as I am behind at work and have wasted over 2 hours troubleshooting this already. 

Can anyone give me any actual advice beyond the “unplug it for 30 seconds and plug it back in” obvious solutions?

[Pallipurath]

Hi @94530 

Welcome to the HP Support Community.

Thank you for posting your query.

If your HP OfficeJet Pro 9010 printer is not connecting to Wi-Fi and keeps asking for an Ethernet cable, it may be stuck in a wired connection mode or experiencing a network configuration issue. Here are some steps to troubleshoot and resolve the problem:

Restart the Printer and Router:

• Turn off the printer and unplug it from the power source.
• Turn off the router and unplug it for at least 30 seconds.
• Plug the router back in and wait for it to fully restart.
• Plug the printer back in and turn it on.

Reconfigure Wi-Fi Connection:

• After the network settings have been reset, go back to the Network Setup or Wireless Setup Wizard on the printer.
• Follow the on-screen instructions to reconnect the printer to your Wi-Fi network.
• Ensure you select the correct Wi-Fi network and enter the correct password.

Assign a Static IP Address:

• Sometimes, assigning a static IP address to the printer can resolve connectivity issues.
• Access the printer's Network Settings and look for an option to set a static IP address.
• Enter an IP address within the range of your router but outside the DHCP range to avoid conflicts.

Reset the Printer to Factory Defaults:

• As a last resort, you can reset the printer to factory defaults. This will erase all settings and configurations.
• On the printer's control panel, go to Settings > Printer Maintenance > Restore or Reset.
• Select Restore Factory Defaults and confirm the reset.

Follow the link for detailed steps.

Take care and have an amazing day!