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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Message 1 of 3
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HP-setup-... network doesn't appear

HP Recommended
laserjet pro m15

During setup I am directed to download and install the app, then going through setup on the app I get to a step that says to connect to the "HP-setup-..." wifi network. When I search for available wifi networks there is no network with a name resembling anything like that. The printer is on and the wifi icon is blinking.

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Message 2 of 3
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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

The printer only supports 2.4GHz network, so do ensure that the phone or PC is on 2.4GHz before attempting to use HP Smart to connect and setup the printer.

 

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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HP Recommended

Hi,

Please also make sure there is no USB cable connected to the back of the printer, it will prevent Setup mode.

 

Once ensured, ensure the printer is ready with a solid power light (press cancel to wake it up from sleep), then press and hold the wireless button for about 20 seconds, till the Attention light starts BlinkList too, then release the button and allow the printer to restart and an HP-Setup SSID should now be shown.

 

Shlomi



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