HP support Assistant wrongly shows my printer is offline

[Takhe]

in hp support assistant in fixes & diagnostics section my printer is showing offline whereas it is online in hp smart. How to correct it please help.

[VikramTheGreat]

Hi @Takhe,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details. I understand your HP Smart Tank 585 All-in-One Printer is showing online in HP Smart but offline in HP Support Assistant, this is usually a software sync or communication issue between the two HP apps.

Steps to Fix the Offline Status in HP Support Assistant

1. Ensure Both Apps Are Up to Date

• Open HP Support Assistant and check for updates.
• Open the HP Smart App and do the same.
• Restart your PC after updating both.

2. Restart Printer and PC

• Power off your printer and unplug it for 30 seconds.
• Restart your PC.
• Power the printer back on and reconnect it to Wi-Fi.

3. Check Network Connection

• Make sure your PC and printer are on the same Wi-Fi network.
• Avoid using guest networks or VPNs.

4. Run HP Smart App

• Download and run HP Smart - Free download and install on Windows | Microsoft Store 
• It will automatically detect and fix communication issues between your printer and HP software.

5. Remove and Re-add Printer in HP Support Assistant

• Open HP Support Assistant.
• Go to My Devices > Printer > Settings.
• Remove the printer and re-add it manually.

6. Use Diagnose & Fix in HP Smart

• Open HP Smart App.
• Click the wrench icon (bottom left) > Diagnose & Fix.
• Follow the on-screen instructions to resolve any hidden issues

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat