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‎10-03-2022 10:29 AM - last edited on ‎10-05-2022 11:08 AM by Retired

HP Recommended
Operating System: iOS

Hp5530 printerwill not print from my I pad after a paper jam and message improper shutdownp

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2 REPLIES 2

‎10-06-2022 04:38 AM

HP Recommended

Hi @Joeyb30,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues printing with Ipad. I'd like to help!

 

What iOS version do you have on your iPad? (Click Settings > General > About), is it the same version as the other device or a different one?

 

Are both devices (the iPad and the printer) are connected to the same local network?

Tap the WiFi icon on the printer and locate its IP Address.

Browse that IP via Safari on your iPad, can you access the printer homepage?

Ensure the iPad is connected to the same network as your printer under Settings > WiFi from your iPad.

 

If you have iOS 11 or later and can access the printer but cannot print try following these steps and see if these may help: Click here

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-
HP Community Moderator



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‎10-22-2022 05:55 AM

HP Recommended

Hi @Joeyb30,

 

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Nal_NR-
HP Community Moderator



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