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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Pinter does not connect after following all HP instructions. When it was last printed a week ago it gave the diagnostic report that the local network and Gateway passed, but the DNS configuration failed.  My iMac computer says its WiFi is connected and connects to the internet quickly for all URLs.  But the printer claims it doesn't have a connection and when I press connect on the printer it tries to connect and fails. What is my solution to this problem?

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