HP8025e printer

[washbow]

printer has always worked wirelessly, now it will not print from my desktop, only from pad or phone.  think it is a driver issue, when i hit PRINT, i see a flash but no response from the printer and nothing in any printer queue.

Can you help??

[GOLD_MASTER]

Hi @washbow,

Thank you for the detail — the fact that it still prints from your tablet and phone tells us the printer and the Wi-Fi network are working. The problem is most likely on the desktop side, usually the printer connection or the driver on that computer.

Here are the steps to try on your desktop:

1. Check that your desktop is on the same Wi-Fi network (and the same band, 2.4 GHz or 5 GHz) as the printer and your phone.

2. Restart the printer, the router, and the desktop, in that order, then try printing again.

3. Open Settings > Bluetooth & devices > Printers & scanners, remove the OfficeJet Pro 8025e, and add it again. When you add it, check that it is added as a network printer, not as an offline or old entry.

4. Check the printer port: in the printer's properties, look at the port it is using. If it shows a WSD port, try changing it to a Standard TCP/IP port using the printer's IP address, which you can find on the printer's network configuration page or in the HP Smart app.

5. If the problem started after a Windows update, reinstall the full driver for the OfficeJet Pro 8025e from HP's official driver page (https://support.hp.com/us-en/drivers).

Could you let us know what happens when you try to print from the desktop — does it show an error message, does the job sit in the queue, or does nothing happen at all?