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Microsoft Windows 11

HP8130 unable to connect to network.  Followed all steps, connects, then un-connects.  

1 REPLY 1
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Hi @SD_44 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for explaining the issue—I'm really sorry your HP 8130 printer keeps disconnecting from the network. When a printer connects briefly and then drops off, it’s often due to Wi-Fi instability, IP conflicts, or firmware mismatches

 

Let’s walk through a focused recovery process to help stabilize the connection.

 

Step-by-Step Fix: HP 8130 Connects Then Disconnects from Network

1. Restart Everything

  • Power off your printer, router, and computer.
  • Wait 60 seconds.
  • Power on the router first, then the printer, then your computer.

This clears cached IP assignments and refreshes the network handshake.

 

2. Assign a Static IP to the Printer

  • On the printer’s control panel, go to Settings > Network Setup > Advanced Settings > IP Settings.
  • Choose Manual or Static IP.
  • Enter an IP like 192.168.1.250 (outside your router’s DHCP range).
  • Subnet: 255.255.255.0
  • Gateway: your router’s IP (e.g., 192.168.1.1)

This prevents the printer from losing its address during DHCP renewals.

 

3. Update Printer Firmware

Firmware updates often resolve Wi-Fi dropouts and improve network compatibility.

 

4. Use HP’s Diagnose & Fix Tool (Windows)

Install or Open HP Smart

  • Download from the Microsoft Store.
  • Launch the app and sign in with your HP account if prompted.

 Access Diagnose & Fix

  • Select your printer from the home screen.
  • Click Printer Settings.
  • Scroll to Diagnose & Fix.
  • Click Start and let it run a full scan.

It will automatically detect and resolve common issues like scanning failures, connection drops, and driver conflicts.

 

5. Reconnect Using HP Smart App

  • Open the HP Smart app on your computer or mobile device.
  • Remove the printer from the app.
  • Re-add it using Wi-Fi setup and confirm the static IP is retained.

 

Let me know if the issue persists after these steps or if the printer is on a dual-band network—I’ll guide you further. You’re doing everything right by catching this early and seeking a proper fix.

 

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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