HP8610 printer will not reset to factor & memory appears to stay hung up and will not reset. F

[LucyA67]

I have a HP 8610 printer- I had computer problems that seemed to roll over to the printer.  First it said the print heads were wrong but took out device, cleaned it, ensured all springs were there and replaced the ink.  Following the install, I reset to factory. The printer head message left but noticed it is now hung up in memory.  Can not find app on HP to reset and would like to know how to perform a hard reset of all settings and bring back to factory if possible.

[Kumar0307]

@LucyA67, Welcome to the HP Support Community!

What is the exact error on the printer?

On which screen does the printer get stuck?

Are you able to access the home screen of the printer?

For now, reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

On the printer screen, go to Setup > Tools > Reset to factory settings.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!