I have a HP 8610 printer- I had computer problems that seemed to roll over to the printer. First it said the print heads were wrong but took out device, cleaned it, ensured all springs were there and replaced the ink. Following the install, I reset to factory. The printer head message left but noticed it is now hung up in memory. Can not find app on HP to reset and would like to know how to perform a hard reset of all settings and bring back to factory if possible.
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