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‎01-12-2021 05:08 PM - last edited on ‎07-14-2021 03:45 PM by Retired

HP Recommended
Operating System: Microsoft Windows 10 in S Mode

HI - I have an HP8710 Office Jet Pro 8710.  My wireless button is illuminated BLUE so I think wireless is working properly.  The control panel task bar (on the control screen) turned gray from green.  Since this has happened, printing has been sporadic.  Any thoughts?  

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3 people had the same question
1 REPLY 1

‎01-17-2021 03:41 AM

HP Recommended

@Rachael100, Welcome to the HP Support Community!

 

Do you get any errors while printing?

If the wireless light is ON and steady, it means the printer is connected to a network.

Restart the wireless router, the printer, and the PC

 

This is how the screen ideally looks:

HP OfficeJet 8700 Printers - Black or Color Ink Not Printing, Other Print Quality Issues | HP® Customer Support

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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