HP8710 Task Bask is gray not green

[Rachael100]

HI - I have an HP8710 Office Jet Pro 8710.  My wireless button is illuminated BLUE so I think wireless is working properly.  The control panel task bar (on the control screen) turned gray from green.  Since this has happened, printing has been sporadic.  Any thoughts?  

[Kumar0307]

@Rachael100, Welcome to the HP Support Community!

Do you get any errors while printing?

If the wireless light is ON and steady, it means the printer is connected to a network.

Restart the wireless router, the printer, and the PC

This is how the screen ideally looks:

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Keep me posted. 

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