HPE print not printing to printer when using a certain email client

[epstein_bob]

My HPE print is working very well when using web email clients such as comcast which I have or the default email **bleep**.  The message goes straight to the printer and prints out.  When using my outlook 2019 email on my desktop (which is my email of choice) I can not get the print job to go over to the printer with my HPE email address.   At first, I felt only web-based emails will work but then I looked this up and it mentioned as best as I can analyze that all email-based clients, or something to that effect will work with a HP printer that is HPe capable. Is this wrong or is there a known issue with some email clients such as the one I usually use, namely outlook 2019?  Obviously all of my settings are perfect, or I would be having problems with the other email platforms.

I would appreciate some help on this please as soon as possible.

[Rainbow23]

Hi @epstein_bob,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP OfficeJet Pro 8720 All-In-One Printer wherein it does print from outlook 2019 email.

Please download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day ahead.

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