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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
ptronis1
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HPOFFICEJETPRO 8630 - MOVED CHANGED ROUTE PROBLEMS - FORGOT ADMIN LOGIN PASSWORDD

HP Recommended
LENOVO IDEAPAD 310 TOUCH-151KB
Microsoft Windows 10 (64-bit)

I've recently moved and changed internet providers and have two problems.

 

1.  I am unable to use the wireless function of the printer as it seems to still be connected to the prior network Name SSID.  How do I change this?

 

2. I cannot remember my admin login and password therefore am unable to reset or change anything on the printer. How do I find my admin information?

 

Thank You

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TEJ1602
HP Support Agent
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@ptronis1, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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