HPSmarttank 559 shows 'Offline' icon. Network Name = "Plusnet" this wrong as I have changed suplier

[Capella007]

It's a Smart Tank 559

The wireless icon says that the printer is not connected. After printing the Network Configuration page I noticed the network name was "Plusnet". This is wrong as I have recently changed supplier so I suspect this is the cause of the issue

I have tried all the options to do with resetting the printer and resetting the wifi but to no avail.

I would be grateful for any assistance

Thanks

Pete 

[Echo_Lake]

@Capella007

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.

While you respond to that, let's try these steps: 

Restore the printer network settings from the printer control panel:
 

Once it's done try connecting your printer to the network. 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Capella007]

Hi Echo_Lake,

Thank's for helping. I've found what I was doing wrong. My PC was connected to the router by an Ethernet cable. I unplugged it and then went into the HP App on my phone and connected the printer to the Wifi. 

Thanks for your assistance

Pete

[Echo_Lake · Accepted solution]

@Capella007

Thank you for posting back. 
 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" that'll help us and others see that we've got the answers!

Have a nice day ahead.