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‎06-27-2021 01:21 PM

HP Recommended
Product: HP Officejet Pro 8024e
Operating System: Microsoft Windows 10 (64-bit)

Hi I am trying to get my new printer to print using HPePrint  - I have assigned the printer an email address but nothing happens when a document is emailed to that address. I do receive an email saying that the Hp e print job has been received, but the printer hasn't printed anything yet and the email was over half an hour ago - is that normal?

 

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2 REPLIES 2

‎06-27-2021 10:07 PM - edited ‎06-27-2021 10:12 PM

HP Recommended

Hi,

Apologies for jumping in @Dragon-Fur.

 

I would like to clarify @Dan240 , HP+ Printers does not support HP ePrint via email, but only Print Anywhere.

 

You may enable and use HP Print Anywhere with HP Smart to print remotely, printing via email is not supported for your printer, therefore there is no HP ePrint icon on your printer screen:

https://support.hp.com/ee-en/document/c06250640

 

You may follow below steps to enable Print Anywhere and print remotely to your printer from the HP Smart app:

https://support.hp.com/us-en/document/c06097800

 

Shlomi



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‎06-28-2021 08:35 AM

HP Recommended

@ShlomiL 

 

No worries - I completely leapt right past the correct answer.

Smiling.

Thanks for the assist.

I removed my previous entry.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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