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Locked

‎03-22-2022 08:33 AM

HP Recommended
Product: HP ENVY Photo 7830 All-in-One Printer

I sent a print to my printer from my e-mail account using 'HPePrint.com' and instead of getting my print I got a message from 'HP Mimecast', saying my e-mail was on hold. It looks as though this print should have been sent as an e-mail because think it contains hyperlinks which could be used to unlock my print. What is more concerning is that I think that all prints from my e-mail account are on hold!!! Does anyone know how I can reset 'Mimecast' to allow it to print from my e-mail account. (which is the e-mail account I have just loged in with!!!)

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2022 10:17 AM

HP Recommended

@NeilR21

 

Welcome to the HP Support Community.

 

I'd love to help.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎03-29-2022 10:17 AM

HP Recommended

@NeilR21

 

Welcome to the HP Support Community.

 

I'd love to help.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
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