Have lost connection with printer for document printing

[Sarahval]

Have been able to print documents from my phone fine up until yesterday.  Then it says printer is offline,  but it isn't.  Husband can print from his phone fine. Why have I lost connection to the printer? 

[Hawks_Eye]

Hi @Sarahval 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you’re seeing your printer show as offline on your phone, even though it’s actually online and working fine for your husband’s device. Thank you for sharing those details—it helps narrow down where the issue might be.

Since the printer itself is functioning and other devices can print, the connection problem seems specific to your phone. To guide you effectively, could you confirm a few points:

• Which phone are you using—iPhone or Android?
• Are you printing through the HP App or another method?
• Did you make any recent changes on your phone, such as updates to the operating system, the HP App, or Wi‑Fi settings?

These details will help identify whether the issue is app-related, network-related, or device-specific, and we can then move forward with the most relevant steps.

Take care, and have an amazing day!

Regards, 

Hawks_Eye