Have printer activation code with no cartridge

[Fanordi]

Hello,
I have an Officejet 6950 and I have used it with Instant Ink service, but I have cancelled this subscription few months ago because I have a job and I print at work.

Today, I want to give this printer to my mother, and associate it to her InstantInk account. But my problem is here: her InstantInk account ask me the activation code from the printer, and I can't print the ePrint configuration page because I don't have any cartridge on this printer (I have return all to HP).

Can I have this code with an other way? Or, if I just buy a black cartridge, could it print this page?


Very cordially,
Zacharie TG

[Kumar0307 · Accepted solution]

@Fanordi, Welcome to the HP Support Community!

I understand you are not able to generate the claim code as you do not have ink cartridges.

For printers with control panel displays, you can still get the printer claim code by pressing the HP ePrint icon on the control panel display and selecting Set Up or Yes to enable Web Services. Your printer attempts to print a page. If Web Services are already enabled on your printer, you see a Web Services Summary screen after pressing the HP ePrint icon. If enabled, press Print or Print Info to print the Printer Info Page. Even though you cannot print the page, the action of enabling Web Services or pressing Print or Print Info activates your claim code. Find your HP ePrint email address on the control panel display. Press the ePrint icon again if the Web Services Summary screen goes away. The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code.

Make sure you have deleted this printer from your Instant Ink account.

P.s: installing only a black ink cartridge will not allow you to print. It needs all 4 ink cartridges to be able to print.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Fanordi]

Hello, 

thank you very much for your answer. 

In fact, I have deleted my web services and configured it again for my mother. So I have a new default e-mail address. 

The printer is at my mother’s house, so I will try this week-end and say you if you have resolved my problem. 

Very cordially. 

[Kumar0307]

@Fanordi

Sure, let me know how it goes.

Keep me posted.

[Fanordi]

Hello,
I am very sorry, I was forbidden to tell you. It is appers to be working, we are waiting Instant Ink cartridges!

Thank you very much.

[Kumar0307]

@Fanordi

Glad to know that the issue is now resolved. You may track the shipment on your Instant Ink account home page. 

Feel free to contact us with any concerns related to HP products.

Happy to help!