Have unstable wifi - have tried endlessly to connect via USB and nothing works.

[AA1969]

Purchased the HP Envy 6152e yesterday.  Connected it this morning -  Got 1 print job and then nothing. We have unstable wifi so I tried setting up repeatedly to use with my USB cable - no luck.  That was at 8:30 THIS MORNING.  It is now 9:02PM.  I have been trying for hours with no luck.  I simply get an error message saying unable to print.  I have been all over HP's website - I've factory reset the printer and started over. I've removed the printer from my laptop and restarted that way - NOTHING! 

I'm ready to pack it up and take it back to the store because right now it's useless and I may as well burned the $175 I spent buying the printer, extra print cartridges and the USB cable.  

Why make a product that has no intensions of working.  

Hoping something will work - right now I'm going to bed mad and with a headache.  Fingers crossed I'll see a brilliant fix here in the morning.

[zoey7886]

@AA1969, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy 6152e Printing Issue Over USB! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're encountering issues printing via USB on the HP Envy 6152e, and have unstable Wi-Fi, follow these steps to diagnose and resolve your problem:

Check USB Connection:

• Ensure the USB cable is properly connected to both the computer and the printer.
• Use a different USB port on your computer.
• Try using another USB cable if available.

Install the Latest Drivers:

• Download and install the latest drivers for your printer from the HP Support Page.

Set Printer as Default:

• Go to Devices and Printers in the Control Panel.
• Right-click on your HP Envy 6152e and select Set as Default Printer.

Clear Print Queue:

• Open Devices and Printers.
• Right-click on your HP Envy 6152e and select See what's printing.
• In the print queue window, select Printer and choose Cancel All Documents.

Reinstall Printer Software:

• Uninstall the existing printer software from your computer.
• Restart your computer.
• Reinstall the printer software using the latest version from the HP website.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,