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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Having fits staying connected to HP printer from desktop via wireless

HP Recommended
Desktop M9Z92AA#ABA
Microsoft Windows 10 (64-bit)

In the recent past I've had mostly success in staying connected from desktop via wireless to HP Printer, but every so often it would flake out. But I could get it going again. Now it's not connecting at all to print, although I can ping it successfully.


But it works great from another laptop, no problem.


The error is not "printer offline", it just says "Error printing", and then the print job gets stuck.


I recently upgraded to Windows 10 Pro, and it's basically not worked since. Here's the printer specs. I did remove the device and re-added it, but it still doesn't work.

Printer specs from desktop.PNG


Here's the printer spec from the laptop where it prints fine, the IP address is different from above.

HP Laptop  specs (Michelle-s laptop).PNG



HP Support Agent
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@WilliamPeck, Welcome to the HP Support Community! I’m here to help.


I understand you are not able to print from one particular computer. This means the printer is working fine and the issue is with the connectivity or the driver on this computer.


Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

  1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.

Try printing. (Do not use the HP Smart app)


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

I am an HP Employee

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