Having problems connecting to new router with 5G

[DKS5]

Hi, just having some problems connecting my printer to a new router.

This one is a 5G wifi setup

[Dragon-Fur · Accepted solution]

@DKS5 

Welcome to the HP Community Forum.

Printer supports 2.4GHz

User Guide

Page 55

Traditional wireless connection (requires router)

To connect the HP ENVY 5530 series to an integrated wireless WLAN 802.11 network, you will need
the following:
● A wireless 802.11b/g/n network that includes a wireless router or access point.
NOTE: 802.11n will only support 2.4Ghz

Example - Dual Network - Considerations

SSID_Dual_Band_Example_13

References / Resources

Wireless Center > Section: Common Questions > Topic Printer no longer works on network

Printer Specifications for HP ENVY 5530, DeskJet 4510 Printers

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 5530 e-All-in-One Printer series 

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[DKS5]

Thanks very much Dragon-Fur !!

[Dragon-Fur]

@DKS5 

You are welcome.

Happy Printing.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[DKS5]

[DKS5]

Hi there,

Still having problems connecting.

The printer is finding the SSID, but if i put password in or try WPS, does not work.

Regards

[Dragon-Fur]

@DKS5 

Reference

User Guide - page 54

I have never used the WPS printer connection method.

I cannot offer more than what you can find in your router, the Wireless printing center, and your printer support guides.

For those reading:

What Is WPS and How Does It Work? 

Example from the User Guide for a Nighthawk router

To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Check the WPS instructions for your WPS-enabled device.
3. Press the WPS button on the router.
4. Within two minutes, on your WPS-enabled device, press its WPS button or follow
its instructions for how to connect using WPS.
Your WPS-enabled device connects to the WiFi network.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"