• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-31-2020 08:15 AM

HP Recommended
Product: hp deskjet 2722

This is a nice printer/ scanner when it stays online. But often it does not. I am constantly having to diagnose the problem, and then when I try to connect to troubleshoot pages online, I get error messages that page does not exist.  Also this printer has shot out at least 3 copies of the how to connect to the wireless.  SIGH.  Everytime I go to print, it looks like its online, the printer power light is on, it, the unit stays plugged in,  the wireless icon has a blue light on.   But when I hit print on my laptop, which is connected to the exact same wireless wifi here in the house,  it says the printer is Offline.  Its really ridiculous.  Any help to keep this printer online all the time is appreciated.   No we do not turn off our wifi, Nothing changes.   

Category:
1 person had the same question
1 REPLY 1

‎01-12-2021 11:58 AM

HP Recommended

@VirginiaZ

 

Welcome to the HP Support Community.

 

Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Once done try connecting the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.