How can I enable offline queuing when I'm away from my printer?

[KM_MM]

My office just got a new printer: the HP Color LaserJet Pro mfp 4301fdw

For background, I work from home 3 days/week and in the office 2 days/week. I don't own a printer at home, so previously when our office had the HP LaserJet Pro mfp m281fdw, I could send print jobs to the printer when I was at home, and it would sit in the queue until I got to work. Once I got to work and connected to the network, the queue would automatically print.

With this new printer, I haven't found a way to do that yet. When I try to print from home, it pulls up a window that says "Waiting for printer connection"

If I cancel out of this window and try to print anyway, I get another error message.

I've tried looking everywhere in the settings on both my computer control panel and the HP Smart app and I don't see anything that would allow/disallow this.

I tried to test this at my office by restarting my computer and printer, and then connected my computer to a different network than the printer.  In that experiment, it did queue offline without any problems  and printed once I reconnected to the network.

However, now that I'm back home, it won't work.  Seems like it's related to the distance vs. the network, but I never had this problem before with the previous printer.

Would anyone have any insight on things I can try? We got the printer about a month ago and I've been on my own figuring out how to set it up, so any help would be amazing!

My only workaround right now has been to save all prints jobs as PDFs and then print them when I get to work, but during our busier times of the month, this will be super impractical.

Thank you so much in advance!

[Dragon-Fur]

@KM_MM 

Welcome to the HP Community --

Message Edit - Add sample of HP Smart - Windows - menu

If I understand what you are saying, you were using ePrint on the old printer.

Product Name

HP Color LaserJet Pro MFP M281fdw

Connectivity (facet)

Apple AirPrint™; HP ePrint; Mopria™; Wireless direct printing

HP ePrint Capability

Yes

Mobile Printing Capability

HP ePrint; Apple AirPrint™; Mopria™-certified; Wireless Direct Printing; Mobile Apps

and, Now:

Product Name

HP Color LaserJet Pro MFP 4301fdw Printer

Mobile Printing Capability

Apple AirPrint™; Mobile Apps; Mopria™ certified; HP app; Wi-Fi® Direct Printing

-- The Good News --

There is a solution for remote printing and your printer.

-- The Next News --

The solution is not ePrint and the replacement for ePrint works differently than you expect.

The replacement for ePrint is doable.

There are how-to documents and a pretty nice video to help you acclimate to the new method. 

-- Print Anywhere - A Brief Introduction --

The replacement for ePrint is Print Anywhere.

Print Anywhere is considered a premium service.

Advanced print and scan features are available on HP+ eligible printers where the HP+ service contract has been enabled and on select non-HP+ printers.

→  → Your printer is eligible for Print Anywhere as part of the second group: 

Your printer is one of the "Select non-HP+ printers"

Print Anywhere is accessed using the HP Smart application (Windows) or the HP App (currently Mobile and soon to be Mobile and Windows, too)

The printer email address is no longer accessed or used directly to configure remote printing jobs.

and

The printer's address should not be shared with anyone and it should not be changed. 

== What if? ==

If you cannot stand it - do not want to read -- and want to jump all the way to the end -

Scroll down to -- Premium Remote Print Feature - Print Anywhere --

Start...

-- Premium Services - HP Smart Advance --

 Read >>> About HP Smart Advance for HP printers

HP Smart Advance enhances the HP app experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP app settings and features vary by device, printer model, and country/region.

-- Note -- Important -- Remember this --

To access the HP Smart Advance features, your HP+ or eligible non-HP+ printer must be set up in the HP app with an HP account. For more information, go to HP printer setup (HP app).

HP Smart Advance features

HP Smart Advance includes the following enhanced features and tools:

• Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP app).
• Advanced Shortcuts includes Save as Text Files and Smart File Name settings. For more information, go to Use HP app Shortcuts.
• → → Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP app.

Next,

Read >>  HP printers - Using advanced scanning features (HP App)

 and

The all important FAQs

• What is the HP Smart App and its requirements?
• What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
• What do I do if the advanced scan features are missing (HP Smart app)?
• Which non-HP+ printers are eligible for Print Anywhere?

Next,

Remote Printing

Finally --

If Print Anywhere is still as clear as mud,

The information you need is here...

====  ====  ====  ====  ====  ====

-- Premium Remote Print Feature - Print Anywhere --

“Print Anywhere” -- Supported on HP+ enabled Printers and select non-HP+ printers

  HP Printers - Print Anywhere with the HP App

If still using HP Smart - Windows

Watch Video >>  How to use the Print Anywhere feature in the HP Smart App | HP Support

OR

  If using HP App (replacement for HP Smart - Now available on Android and MacOS / iOS)

Watch Video >>  Use the Print Anywhere feature in the HP App 

====  ====  ====  ====  ====  ====

-- HP Smart / HP Connected Account -- Print Anywhere --

What does Print Anywhere look like in your HP Smart / HP Connected account?

AND

How to Invite Users?  (People allowed to use your Print Anywhere setup)

 “HP Smart / HP Connected” Account - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Invite Users / Print Anywhere / Remove Printer

HP_Smart_Connected_HP _Printer_Options_5

====  ====  ====  ====  ==== 

Next,

-- HP Smart- Windows - Main Menu > Printer Settings 

-- Note --

If the new features do not display in your HP Smart menu, 

run  HP printer setup (HP app)

General Example - HP Smart - Windows > Printer Settings 

In Printer Settings menu

Scroll to Settings > Print Anywhere

HP_Smart_Win_HP+_Print_Anywhere_8

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Color LaserJet Pro MFP 4301fdw Printer

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Question / Concern Answered, Click my Post "Accept as Solution"

[KM_MM]

Thank you for your in-depth response, Dragon-Fur.

While "Print Anywhere" wasn't the exact fix I was looking for, I decided to start going through your tutorial and reading all the resources you provided in the case that that was my only option for queuing prints offline.

During this process, I ended up trying to download the drivers and software for my current printer, because I couldn't remember if I download them when I set my printer up. 

Cue a bunch of fumbled clicking, downloading, changing random settings, and deleting things later and....... it worked????

I truly have no idea what the final straw was, but I am now able to queue up prints to my offline printer, and then they instantly begin to print when I reconnect back at work.

Wish I knew what exactly the problem was, but happy to say it works exactly the way I want it to now!

[Dragon-Fur]

@KM_MM 

You are welcome.

Good Job!

Installing the full driver is key to many print and scan methods.

In some cases we are told that the "journey" is a key mark of success.

In this instance, the results are the most important.

Happy Remote Printing.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"