How can I reset the hp8134e without the touchscreen as it longer reacts

[WalterVdC]

i tried a hundred times to reset the printer from  the PC as the touchscreen only reads "voorbereiden" 

The printer is online and visible in my network . 

[Irfan_06]

Hi @WalterVdC,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is malfunctioning.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[WalterVdC]

Thank you for your reply, unfortunately it has not solved the problem. 
We have followed your instructions but without the hoped result.

The touchscreen says still “voorbereiden”  and later “use the starter cartridges”. 
So we have returned the printer to the Krefel shop now.
it is still fully covered and we let HP sort the problem and return a proper functioning printer to us ASAP.

Thank you for your time

Best regards

Walter 

[Irfan_06]

Hi @WalterVdC,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Happy to hear that the issue is being taken care by the store. I appreciate your efforts in performing the steps to fix it and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support