• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-10-2024 08:49 AM

HP Recommended

HP SMART TANK 5100 CONNECTION PROBLEM

Category:
1 person had the same question
1 REPLY 1

‎08-15-2024 02:49 AM

HP Recommended

Hi @macdaw,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are trying to connect your HP Smart Tank 5100 All-in-One Printer to your computer using a USB cable, follow these steps:

 

Prepare the USB Cable:

  • Make sure you have a USB cable with a Type-A connector on one end (to connect to your computer) and a Type-B connector on the other end (to connect to your printer).

Turn On the Printer:

  • Ensure that your HP Smart Tank 5100 is powered on.

Connect the USB Cable:

  • Plug the Type-B end of the USB cable into the USB port on your printer.
  • Plug the Type-A end of the USB cable into an available USB port on your computer.

Install Printer Software:

  • If you haven’t already installed the HP Smart software, download and install it from the HP Support website or the HP Smart app. Choose the HP Smart Tank 5100 series and follow the on-screen instructions.
  • If you have the printer’s installation CD, you can use that to install the necessary drivers and software.

Add the Printer in Windows:

  • Windows 10/11: Go to Settings > Devices > Printers & scanners. Click Add a printer or scanner. Windows should detect the printer and automatically install the necessary drivers. If prompted, select your HP Smart Tank 5100 and follow any additional on-screen instructions.

Test the Connection:

  • After installation, print a test page to ensure the printer is correctly connected and functioning.

If the printer isn’t detected, try these troubleshooting steps:

  • Ensure the USB cable is securely connected at both ends.
  • Restart your computer and printer.
  • Try using a different USB port on your computer.
  • Check for any driver updates from HP’s website.

Refer to this document: HP Smart Tank 5100 All-in-One Printer Series User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.