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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 9025 All-in-One Printer

How exactly do I take the simple step of connecting my printer (HP Office Jet 9025 All-in-One) to my home wifi network?  All the official instructions I see are frustratingly unhelpful and/or circular:

-sometimes they say to use the printer's wireless setup wizard on the printer control panel.  But I can find no such wizard.

-Sometimes they say I just need to make sure my printer is connected to the same network as my laptop.  But that just begs the question: how exactly do I connect my printer to any particular wifi network? 
-Sometimes they say, just use the HP app to get your printer set up online.  But in the HP app, it tells me my printer is online, and I need to get it online again before I can use HP App with it.  Ugh!

5 REPLIES 5
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Wireless Setup Wizard:

 

This resouce (example) will show you how ito connect the printer to the network:

https://www.youtube.com/watch?v=x1IOORiEbpQ

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows you how to connect your HP Printer to a wireless network using the "Wireless Setup Wizard" Please note that you will still need to download & install the printer software in order to use it ...
HP Recommended

Thanks for the reply, Green Turtle. Unfortunately, neither video's solution works for me.
-The first video tells me to go to my printer's touchpad control panel and click on the wireless icon, which kind of looks like an antenna (or lower-case "i") with two curved radio waves on either side. I see no such icon on my printer's control panel.
-The second video tells me to get to a "control panel setup" and click on something called "wireless setup," again on my printer control panel. But I don't see how to get to either place on my printer control panel. FWIW, I set up this printer months ago, so it is not a matter of installing for the first time. How can I get there?

Please tell me what I can do, or how I can get to the right place.

HP Recommended

Hi @JohnLo81 

 

We've escalated the post to an agent. Look out for a Private Message (Envelope icon at the top right beside the Notification icon.)

 

Could you share what happened beforethe Wireless Icon disappeared?

 

1. Was there a change of Internet Service Provider?

2. Was there a change of Routers?

3. Did the printer moved to a different location? (e.g. moved house)

4. What other actions that yuo can recollect that may have caused this issue?

 

Thanks for your patience.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Yes to #1, #2, and #3, but these were all months ago, raising the question of why it did not act up more immediately.  

HP Recommended

FWIW, I also do not see any message in my inbox

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