• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP deskjet 2636
Microsoft Windows 11

I recently got my Wi-Fi changed to spectrum and I didn't know I had to remove my printer from that Wi-Fi before getting rid of it. I also made the dumb decision to remove my printer from my HP smart account, so now every time I try to add the printer it says it's offline... I have no clue what I'm doing and every time I try to fix it, I wonder if it would be easier to buy a new printer since literally no article helps. Then again, my pockets probably wouldn't like that idea very much lolll

1 REPLY 1
HP Recommended

@vividlycadence

 

Welcome to the HP support community.

 

I understand that you are unable to connect the printer to the new router, I am glad to assist you.

Restore network settings to default settings

  • Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

Setup the printer using HP Smart app

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.