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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎11-22-2024 03:52 PM

HP Recommended
Product: HP Neverstop Laser MFP 1202w
Operating System: Microsoft Windows 11

Hi! I have a new laptop and a new wifi provider. The printer shows as offline because I'm not sure how to connect it to the new wifi network. The wifi setup steps in HP Smart don't seem to work, as my printer doesn't have an i (info) button.

Thanks!

Category:
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1 REPLY 1

‎11-24-2024 04:46 AM

HP Recommended

Hi @HomeSkillet1,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Perform the steps from this document and see how it goes. 

 

You may also refer to the below documents for further assistance. 

 

Troubleshoot a Wi-Fi connection to an HP printer

Restore Wi-Fi setup mode on your HP printer

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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