• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Envy 5055
Microsoft Windows 10 (64-bit)

I'm trying to use the auto-refill feature but it only seems to allow wireless connection.  I use ethernet to connect to my router from my computer, then connect the printer to the computer directly.  Is there a way to do this?  Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Xix13

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Unfortunately as per the Product Specifications: https://support.hp.com/in-en/document/c05945859#AbT2 this Printer does not have have Ethernet capability and to use the Instant Ink Program continuous Internet connectivity is required

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Xix13

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Unfortunately as per the Product Specifications: https://support.hp.com/in-en/document/c05945859#AbT2 this Printer does not have have Ethernet capability and to use the Instant Ink Program continuous Internet connectivity is required

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

Thank you for your reply.  Not sure what you mean by "continuous internet service".  My computer is on 24/7, connected to the internet.  And when connectivity goes down, so does all the WiFi, so the explanation, like so many others these days, doesn't match what I experience daily.  But thank you for the reply.

HP Recommended

Drop us a message anytime you need help

 

Thank you ☺️

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.