How do I disable the permission to print?

[everybee15]

How do I disable permission to print on my hp smart tank 5100, so that I dont have to push the ! button every time I want to print via wifi?

[Irfan_06]

Hi @everybee15,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer settings.

To understand the issue and help you, please share the details listed below:

- May I know which application you are using to print?

- When was the last time your printer was working fine without pushing the information button?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[everybee15]

Sorry it took me so long to get back to you Irwin6.

I use my ipad and my android phone to print off photos, letters and recipes.

this is a new printer. It has always requested permission before printing. I havent made any changes to it.

I usually right click on a picture or file to bring up the print option... then select the new printer.

if you could help me disable the permission to print, Id greatly appreciate it.

thank you.

everybee15

[Irfan_06]

Hi @everybee15,

May I know which application you are using to print from your ipad and android phone?

Please share the image of the permission window you get while printing to assist you further.

Take care and have a great day ahead!

Irwin6

HP Support

[everybee15]

I dont know what you mean by application.

I right click on the picture or file and the options comes up and I click on the print option.

Then I click on find printer,

Then I select the printer,

Then this comes up:

 

Then the i light starts blinking and I have to press it for it to print.

 thanks,

Everybee15

[Irfan_06]

Hi @everybee15,

Thank you for sharing the above information.

How are you using your printer, connected to a home wireless network or the wifi direct feature of your printer?

Since when are you facing this issue?

Take care and have a great day ahead!

Irwin6

HP Support

[everybee15]

Hi Irwin6,

I am using wifi direct.

I have had this problem since the first day I bought it, about 3 weeks.

Thanks,

Everybee15

[Irfan_06]

Hi @everybee15,

Thank you for sharing the above information.

Please follow the below steps to fix the issue.

1) Remove wifi direct from your device and restart the device.

2) Perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

3) Kindly refer to the steps on this link to connect your printer through wifi direct again and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support