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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-14-2021 10:56 AM

HP Recommended
Product: Envy6020
Operating System: Microsoft Windows 10 (64-bit)

I must sound really thick, I have been successfully using my printer for about 8 months or so, I have recently changed my  home wifi  and since then have had no end of problems with my printer, it is saying it is offline, I have reinstalled it several times and used it , but when I come to use it again it is off line, in the past I have been able to use the printer on my lap top,  my HP computer (all in one) and my mobile.  I have tried all the suggestions  by HP with no help. but i have been asked for my printers password,  Can some tell me where to find the password, I have used every number I can find on the  Printer and even the one that the printer has spewed out.  Is the password the pin number?

 

Category:
2 people had the same question
5 REPLIES 5

‎12-17-2021 08:30 AM

HP Recommended

@nettled

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

  • Could you share the screen where it's asking for the password? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
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‎12-17-2021 03:35 PM

HP Recommended

Thank you for getting back to me, my problem is solved, my grandson came around and sorted it for me, so hopefully I won't have any more trouble.

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‎12-18-2021 11:45 AM

HP Recommended

@nettled

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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‎12-18-2021 01:14 PM

HP Recommended

it is in the set up asks for printer pw

 

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‎12-21-2021 03:21 PM

HP Recommended

@hlkeare

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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