How do I fix this error message? "Stopped, 'Filter' Failed."

[MissButtercup]

I attempted to print a file from Adobe Illustrator, and I get the message...Stopped, 'Filter' Failed.  I have never gotten that before.  I printed the test page, which printed fine, no issues.  But I still cannot print my file from AI.  How do I fix this?

[Kumar0307 · Accepted solution]

@MissButtercup, Welcome to the HP Support Community!

• Have you tried printing different types of documents like Word or Webpages and check if the issue persists?

Let us try these steps:

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Re-install the printer using AirPrint driver:

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Note: Use Bonjour multifucntion.

6.) Try to print.

Hope this helps! Keep me posted. 

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