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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.

‎02-27-2023 09:56 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have an HP OfficeJet Pro 9025e. I set the printer up on the little touch screen and connected it to my WiFi. The blue light is solid. It says it is connected when I check on the printer's screen. Yet, when I try and print, or even search for the printer on my network, it doesn't show up. I can connect directly to the printer and print using my iPhone or iPad. I used to be able to connect directly to the printers network with my computer as well but that does not even work anymore. Right now I have the printer connected to my local WiFi. The same WiFi every device at the office is connected to. But still can't use the printer wirelessly.  I have rerun the setup wizard. I have downloaded the drivers. I have tried everything I can think of. Is there an issue with this Model or something? Is there something else I need to do?

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1 REPLY 1

‎03-03-2023 01:45 AM

HP Recommended

@BlazeAdmin 

 

Welcome to the HP support community.

 

I understand that you are getting a printer connection error, I am glad to assist you.

Restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Setup). 

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 

4. Touch Yes. 

5. Print the network configuration page and verify that the network settings have been reset.

 

Set up the printer on your wireless network

Use the Wireless Setup Wizard or Wi-Fi Protected Setup from the printer control panel display to set up wireless communication.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch (Settings). 

3. Touch Wireless Settings. 

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 

5. Follow the display instructions to complete the setup.

 

You can install the printer using the HP Smart app

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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