12-11-2020 12:02 PM
How do I remove HP e Print and Jet Advantage?
I have one printer connected to my HP Pavillion laptop by blue tooth.
I believe I do not need e Print, Jet Advantage.
12-22-2020 09:30 AM
@billfee, Welcome to HP Support Community!
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
And are you referring to the ePrint App on the computer?
Keep me posted for further assistance.
I am an HP Employee
12-23-2020 07:58 AM
These are my product numbers:
Product: HP Pavilion Laptop 15-cs3xxx
Laptop Product Number: 7ZZ53UA#ABA
Product: HP Officejet Pro 8710
Printer Product Number: J6X78A
<And are you referring to the ePrint App on the computer?>
How can I tell if I have the ePrint app?
How can I tell if I have the JetAdvantage app?
I only want my printer accessible from my laptop!
12-23-2020 10:46 AM
I'd recommend you follow the instructions from the document Connect to a Wireless HP Printer to connect the printer to your computer.
If you'd want to connect via USB, use the document USB Printer Setup (Windows)
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
12-23-2020 11:23 AM
My printer can already connect to my laptop through Bluetooth.
My printer and laptop are for personal use, I do not need to connect it to a network.
I do not want an email address for my printer!
I do not want anyone to connect to my printer except through my laptop
I want to check if eprinter and Jet Advantage are installed, and if so I want to uninstall them.
12-25-2020 09:02 AM
Click the Start button and then the Settings (Gear) icon.
Within the 'Search this list' bar above the apps list, type HP and then click the HP ePrint SW or the HP ePrint Jet Advantage option and click the Uninstall button and confirm any prompt, this should remove the HP ePrint & Jet Advantage print queue.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂