cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Level 1
8 5 1 0
Message 1 of 7
189
Flag Post

How do I get rid of e Print + Jet Advantage

HP Recommended
Pavillion laptop
Microsoft Windows 10 (64-bit)

How do I remove HP e Print and Jet Advantage?

 

I have one printer connected to my HP Pavillion laptop by blue tooth.

 

I believe I do not need e Print, Jet Advantage.

 

Thanks

 

 

 

6 REPLIES 6
HP Support Agent
HP Support Agent
16,636 16,617 1,293 1,307
Message 2 of 7
Flag Post
HP Recommended

@billfee, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

And are you referring to the ePrint App on the computer?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Reply
0 Kudos
Author
Level 1
8 5 1 0
Message 3 of 7
Flag Post
HP Recommended

These are my product numbers:

Product: HP Pavilion Laptop 15-cs3xxx
Laptop Product Number: 7ZZ53UA#ABA

Product: HP Officejet Pro 8710
Printer Product Number: J6X78A

 

<And are you referring to the ePrint App on the computer?>

How can I tell if I have the ePrint app?

How can I tell if I have the JetAdvantage app?

 

I only want my printer accessible from my laptop!

 

 

 

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
16,636 16,617 1,293 1,307
Message 4 of 7
Flag Post
HP Recommended

@billfee

 

I'd recommend you follow the instructions from the document Connect to a Wireless HP Printer to connect the printer to your computer.

 

If you'd want to connect via USB, use the document USB Printer Setup (Windows)

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Author
Level 1
8 5 1 0
Message 5 of 7
Flag Post
HP Recommended

My printer can already connect to my laptop through Bluetooth.

 

My printer and laptop are for personal use, I do not need to connect it to a network.

 

I do not want an email address for my printer! 

I do not want anyone to connect to my printer except through my laptop

 

I want to check if eprinter and Jet Advantage are installed, and  if so I want to uninstall them.

 

Reply
0 Kudos
Level 17
Level 17
30,313 30,029 5,186 12,015
Message 6 of 7
Flag Post
HP Recommended

Hi,

Click the Start button and then the Settings (Gear) icon.

Select Apps.

Within the 'Search this list' bar above the apps list, type HP and then click the HP ePrint SW or the HP ePrint Jet Advantage option and click the Uninstall button and confirm any prompt, this should remove the HP ePrint & Jet Advantage print queue.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Author
Level 1
8 5 1 0
Message 7 of 7
Flag Post
HP Recommended

I do not see anything for  HP ePrint SW or the HP ePrint Jet Advantage.

 

Does that mean I do not have these 2 apps?

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation