How do I remove a printer? My printer comes up twice and both are installed simultaneously.

[pmottavio]

When I use the "Print & Scan Doctor" it displays my 4620 twice and both are "CONNECTED".

When I print a document it prints as it should.  Then it tries to print to the other 4620 and it takes 30-45 minutes for the print dialog box to change from "printing" to dialog "ERROR".  Then I must close the box and a try to print another page.

Extremely cumbersome.

[sandytechy20]

@pmottavio

Welcome to the HP support community.

I understand that your printer is installed twice, I am glad to assist you.

Uninstall the printer drivers from the root level and reinstall it to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP smart app

Click here to download

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.