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‎03-05-2021 02:49 PM - edited ‎03-05-2021 03:03 PM

HP Recommended
Product: HP Envy Photo 7155
Operating System: Microsoft Windows 10 (64-bit)

How can I reset my admin password or printer password on my HP Envy Photo 7155 printer?

 

Update***Will someone from HP please verify my email and that I have had an account for years so I can get some help?  Not sure why I am getting flagged.  Just need some help please.  Thank you!

Jen
Category:
2 people had the same question
4 REPLIES 4

‎03-05-2021 02:57 PM

HP Recommended

I'm new here...can someone tell me why my post is getting "flagged"??

Jen
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‎03-08-2021 04:01 AM

HP Recommended

@Upwardfacingjen, Welcome to HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎03-16-2021 07:40 PM

HP Recommended

Sorry, but I am still unable to reset my printer.  😞

Jen
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‎03-19-2021 06:27 AM

HP Recommended

@Upwardfacingjen

 

I appreciate your efforts in trying to resolve the issue.  This further requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

TEJ1602
I am an HP Employee

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