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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
Chelsea25
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How do I reset my printer with a new hub on my network?

HP Recommended
HP ENVY 6032
macOS 10.15 Catalina

I have a new hub on my BT network. How do I reset my printer HP ENVY 6032 to get it back on-line?

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@Chelsea25, Welcome to the HP Support Community!

 

I understand you would like to connect the printer to the wireless network.

 

Kindly refer to - Wireless Printer Setup

  • Make sure the printer and the MAC are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Once the printer is connected - Install and Use the HP Smart App (Mac) or Printing with Apple AirPrint (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
27,469 27,433 1,915 2,302
Message 2 of 2
Flag Post
HP Recommended

@Chelsea25, Welcome to the HP Support Community!

 

I understand you would like to connect the printer to the wireless network.

 

Kindly refer to - Wireless Printer Setup

  • Make sure the printer and the MAC are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Once the printer is connected - Install and Use the HP Smart App (Mac) or Printing with Apple AirPrint (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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