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Common problems for Connectivity Issues
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HP Recommended
HP DeskJet 4255e All-in-One Printer

My printer is set up on my old network. I have a new network but cannot get the software to allow the new connection

1 REPLY 1
HP Recommended

@Heidi1966, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
 

1. Turn on your printer and make sure it is in a ready state.

2. Restore Network Settings:

Press the Cancel button and the Wi-Fi button at the same time for 3 seconds.

3. Connect to Wi-Fi:

Using WPS: Press the WPS button on your router, then press and hold the Wireless button on your printer until the wireless light starts blinking. Wait for the connection to establish.

Using HP Smart App: Download the HP Smart app on your device, open it, and follow the prompts to add your printer and connect it to your Wi-Fi network.

 

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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