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Common problems for Connectivity Issues
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‎08-28-2025 02:40 PM

HP Recommended

I'm using my HP Smart App right now to try and connect with my Printer. It says to me that my Printer is offline and that thus i cannot connect to it. How do i fix this?

1 REPLY 1

‎08-30-2025 09:46 AM

HP Recommended

Hi @Jors1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how annoying it can be when your printer suddenly goes offline, especially when you're in the middle of something important. Let’s walk through the steps to get your HP printer back online using the HP Smart App.

Step-by-Step Fix for “Printer Offline” in HP Smart App

1. Check Printer Power and Connection

  • Make sure your printer is turned on and not in sleep mode.
  • Check the Wi-Fi light on the printer; it should be solid (not blinking).
  • If using a USB, ensure the cable is securely connected.


2. Restart Everything

  • Restart your printer, computer, and Wi-Fi router.
  • Open HP Smart again after everything is back on.


3. Reconnect Printer to Wi-Fi

If the printer is not connected:

  • On the printer, go to Settings > Network Setup > Wireless Settings.
  • Choose Wireless Setup Wizard and reconnect to your Wi-Fi.


4. Use HP App

HP offers a free tool that can automatically fix offline issues: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site


5. Re-add the Printer in HP Smart

  • Open HP Smart.
  • Click the + icon to add a printer.
  • Select your printer from the list and follow the prompts.


6. Set Printer as Default

  • Go to Control Panel > Devices and Printers.
  • Right-click your printer and choose Set as default printer.


7. Disable “Use Printer Offline”

  • In Devices and Printers, right-click your printer.
  • Click See what’s printing > Printer.
  • Make sure “Use Printer Offline” is unchecked.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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