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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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macOS 10.15 Catalina

1] How does one DISCONNECT or TURN OFF Wi-Fi Direct?  Right now the HP Network Configuration page for Model HP Smart Tank 510 series  shows the printer is ON in our home network - wireless BUT the status of the Wi-Fi Direct is also ON. Where do I go to turn OFF the Wi-Fi Direct?

 

2]- On the wireless network test results it shows there are TEN wireless networks detected. Is there a way to eliminate these or does it matter since they are all password protected?

 

Thanks, Richard

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@dickyf_46 

 


@dickyf_46 wrote:

The printer I have is a Smart Tank 510 series (model 515) and it has NO button that I can see that can turn off Wi-Fi Direct. Perhaps the same combination  to turn ON Wi-Fi Direct pressing the "wireless button" and "resume button", can also be applied to turn it OFF.  I know that if I press the "wireless button" and "cancel button" it RESTORES printer network settings, but there is nothing to indicate how to turn them OFF.

I wish I had all those buttons your OfficeJet Pro 9025 has. Unfortunately, if my Smart Tank 515 has them, I don't know where they are.

Please help me figure it out. Thanks


Yes, the OfficeJet Pro 9025 is a nice printer.  I do like it.  :ThumbUp: 

That said, the Tank series - for all that they do not have a full control panel display - are very nice printers, too.

 

Yes, instructions are the same.

Press Wi-Fi Direct and the Resume button.

It's a toggle operation...

See Page 73 of your User Guide

 

 

Answer - Longer Version

 

Open the Printer Home Page

HP Smart Tank 515 Wireless All-in-One 

 

Select and Open Category Manuals

 

Find and Open the User Guide

 

Search for "Wi-Fi Direct"

 

For example, see section Wi-Fi Direct icon starting on Page 8

 

In that section, see instructions to switch on / off Wi-Fi Direct >> Go to Page 73

 

See how-to instructions on Page 73 > Section To turn Wi-Fi Direct on or off

 

DragonFur_0-1643579762211.png

 

The Wi-Fi Direct control is essentially a toggle...

When it is "on", the little Wi-Fi icon shows up in the small printer panel display with the other icons.

 

DragonFur_1-1643579879266.png

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Smart Tank 515 Wireless All-in-One 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

5 REPLIES 5
HP Recommended

@dickyf_46 

 

Welcome to the HP User Community.

 

1)  Switch OFF Wi-Fi Direct on the printer.

It's generally a button.

 

Sample - OfficeJet Pro 9025 - Buttons and Controls - Panel Display

DragonFur_0-1643576958256.png

 

What about YOUR printer?

Which options are available and does it have a control panel display?

 

Open your printer's Home Page > Product Home

Open Category Manuals

Find and Open the User Guide for your printer

Buttons and display options are generally explained - and illustrated - in the first chapter.

 

 

Information

Wireless printing center  > Section Printer Setup > Wi-Fi Direct

Other information for your Wireless network setup is included at the Wireless Center.

 

For those reading

HP Printers - Printing with Wi-Fi Direct

 

 

2)  Password protected networks are not generally an issue.  Several of these might show up when they are within the Wireless range of your network router.  If you wish to do so, check your router for ways to limit what it can see.

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

The printer I have is a Smart Tank 510 series (model 515) and it has NO button that I can see that can turn off Wi-Fi Direct. Perhaps the same combination  to turn ON Wi-Fi Direct pressing the "wireless button" and "resume button", can also be applied to turn it OFF.  I know that if I press the "wireless button" and "cancel button" it RESTORES printer network settings, but there is nothing to indicate how to turn them OFF.

I wish I had all those buttons your OfficeJet Pro 9025 has. Unfortunately, if my Smart Tank 515 has them, I don't know where they are.

Please help me figure it out. Thanks

HP Recommended

@dickyf_46 

 


@dickyf_46 wrote:

The printer I have is a Smart Tank 510 series (model 515) and it has NO button that I can see that can turn off Wi-Fi Direct. Perhaps the same combination  to turn ON Wi-Fi Direct pressing the "wireless button" and "resume button", can also be applied to turn it OFF.  I know that if I press the "wireless button" and "cancel button" it RESTORES printer network settings, but there is nothing to indicate how to turn them OFF.

I wish I had all those buttons your OfficeJet Pro 9025 has. Unfortunately, if my Smart Tank 515 has them, I don't know where they are.

Please help me figure it out. Thanks


Yes, the OfficeJet Pro 9025 is a nice printer.  I do like it.  :ThumbUp: 

That said, the Tank series - for all that they do not have a full control panel display - are very nice printers, too.

 

Yes, instructions are the same.

Press Wi-Fi Direct and the Resume button.

It's a toggle operation...

See Page 73 of your User Guide

 

 

Answer - Longer Version

 

Open the Printer Home Page

HP Smart Tank 515 Wireless All-in-One 

 

Select and Open Category Manuals

 

Find and Open the User Guide

 

Search for "Wi-Fi Direct"

 

For example, see section Wi-Fi Direct icon starting on Page 8

 

In that section, see instructions to switch on / off Wi-Fi Direct >> Go to Page 73

 

See how-to instructions on Page 73 > Section To turn Wi-Fi Direct on or off

 

DragonFur_0-1643579762211.png

 

The Wi-Fi Direct control is essentially a toggle...

When it is "on", the little Wi-Fi icon shows up in the small printer panel display with the other icons.

 

DragonFur_1-1643579879266.png

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Smart Tank 515 Wireless All-in-One 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

THANK YOU very much. This is the FIRST time that someone asks or recommends to ldownload the USER MANUAL. Not once did any other "tech" mentioned "look at page xxx of the User's manual for instructions" .... not once.

 

You have made my day. I was ready to throw HP out the window, literally.

 

My problems and frustrations have been SOLVED.

 

Richard

HP Recommended

@dickyf_46 

 

You are welcome.

 

The user guides are often missed as a resource.

 

The other categories in the printer's support website are worth a quick look to see what's there, too.

 

Regardless, when you have a question - ask - we are few but we do try to answer what we can manage!

 

Happy Printing.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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