How to Fix HP Printer Offline Issue on Windows 10

[ultimate0s9n]

My HP printer suddenly shows “Offline” on a Windows 11 system, even though it is powered on and connected to Wi-Fi.Error number-8777771908-The printer was previously working without any issues. Print jobs error-8777771908-from all applications remain stuck in the queue and fail to print, and an error message appears when checking the printer status. Any solution would be appreciated.

[Hawks_Eye]

Hi @ultimate0s9n 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how frustrating it must feel when your printer suddenly shows “Offline” even though it’s powered on and connected. Thank you for already checking the basics like power and Wi-Fi—those steps are important and appreciated. 

Let’s walk through a clear set of actions to bring your printer back online on Windows 11:

Step 1: Restart Devices

• Turn off the printer, wait about 30 seconds, and power it back on.
• Restart your computer to refresh the connection.

 

Step 2: Check Printer Connection

• Ensure the printer is connected to the same Wi-Fi network as your computer.
• On the printer’s control panel, confirm the wireless icon shows a solid connection.

 

Step 3: Set Printer as Default

1. On your computer, press Windows + I to open Settings.
2. Go to Devices > Printers & scanners.
3. Select your printer, then click Set as default.

 

Step 4: Clear the Print Queue

1. Open Control Panel > Devices and Printers.
2. Right-click your printer and choose See what’s printing.
3. Cancel all pending jobs to clear the stuck queue.

 

Step 5: Run Diagnose & Fix in HP App

• Open the HP App on your computer.
• Select your printer, then click Diagnose & Fix.
  This tool automatically checks for issues and repairs them.

 

Step 6: Check Printer Status in Windows

1. Go to Control Panel > Devices and Printers.
2. Right-click your printer and ensure Use Printer Offline is not selected.

 

Step 7: Update Printer Drivers

• Visit the official HP support page for drivers:
  HP Software and Driver Downloads
• Enter your printer model and install the latest drivers.

By following these steps, the printer should reconnect smoothly and resume printing. The Diagnose & Fix option in the HP App is especially effective—it feels like giving your printer a quick health check and refresh.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye