How to do a password reset on HP LaserJet M28w

[RumenDamyanov]

I can't setup my printer (HP LaserJet M28w) even after a reset, because I am asked for a custom password, that I didn't set. I did try using the default password for HP printers "12345678", but it didn't work.

There are no stickers with PIN codes near the serial number of the printer on the back or any of the sides, I look even inside of the printer after I removed the cartridge, but without success. How to reset completely the printer?

I did hold the cancel button and the wifi buttons until they blick, this did reset the printer, but it still asks for this custom password. I am only able to use my printer via usb cable without the wifi and without the ability to change the configuration or setup wifi network via advance settings on the app.

Nothing work, all the similar questions I found here are answered with the same "I send you a private message with instruction" so that's why I am asking the very same thing here holping that someone will send me private message with correct instructions.

[Echo_Lake · Accepted solution]

@RumenDamyanov

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!