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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-29-2026 03:09 PM

HP Recommended
Product: HP Smart Tank 5101 All-in-One Printer
Operating System: Microsoft Windows 11

I just installed new HP app on Windows 11 laptop for HP Smart Tank 5100 printer. When I try to scan document, it says I need to enable eSCL secure in my printer's Embedded Web Server (EWS).  Google search answer (see below) does not match when I go to EWS.  Specifically, I don't see eSCL in any of the menu items. Hope someone has the answer. Thanks.

Select the Networking or Network tab.

Click Advanced Settings or Other Settings in the left menu pane.

Locate and check the option for eSCL, Secure eSCL, or AirScan.

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