• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP LaserJet Pro M15w Printer
Microsoft Windows 11

Hi, I reset the wifi to default to setup to my wifi network. 
after entering the network password, the next prompt was to enter custom password for the printer. 

I don't have a clue what this custom password is. It is not the network password or the wifi direct password. I can't find it on the label nor the network configuration printout. 

 i need help to find this custom password as the wifi setup will not proceed further

 

1 REPLY 1
HP Recommended

Hi @cheongth 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=dvQ8fEDV1zk&ab_channel=Bilal

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

 


@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.