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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- How to get my hp printer back online

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03-11-2024 10:54 AM
Accepted Solutions
03-14-2024 01:15 PM
I’m also trying to connect my printer to iPhone 13 and iPad Pro
thank you
03-13-2024 01:52 PM
Hi @Lee1964,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with your printer showing offline.
To understand the issue and help you, please share the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Error messages or Blinking lights (if any) on the unit.
- May I know which application you are using to print?
- When was the last time your printer was working fine or online?
- Were there any changes made to your printer or router recently?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
03-14-2024 01:13 PM
I am at a temporary apartment while my apartment is being renovated. I was connected to Verizon at my apartment. At this temporary apartment I am using free younity WiFi. I turn the printer on the WiFi light is blinking. My printer is a hp jet pro MFP M29w. My laptop is a hp. I’m using windows 11. I hope you can
help.
thank you
03-17-2024 08:47 AM
Hi @Lee1964,
Thank you for sharing the above information.
Please follow the steps below to connect your printer to the new network.
1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.
2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.
3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.
Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee