How to get printer from offline to online

[siestabax]

My printer goes to offline and will not print.  Used to be able to run troubleshooter to fix it.  Microsoft no loner supports this.  What can I do?

[Raj_05]

Hi @siestabax,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To get your HP Photosmart 5525 e-All-in-One Printer from offline to online, you can try the following steps.

Check Printer Status

• Power On: Make sure the printer is powered on and ready.
• Connections: Ensure that the printer is connected to the same Wi-Fi network as your computer.

Set Printer as Default

• Windows:
  1. Go to Control Panel > Devices and Printers.
  2. Right-click on your HP Photosmart 5525 printer and select Set as default printer.

Restart Printer and Computer

• Turn off the printer and unplug it from the power source. Wait for a minute, then plug it back in and turn it on.
• Restart your computer.

Check Printer Queue

• Open the Devices and Printers window.
• Right-click on your printer and select See what's printing.
• If there are any documents stuck in the queue, right-click and select Cancel.

Update Printer Drivers

• Go to the HP Support website and download the latest drivers for your Photosmart 5525.
• Install the drivers and follow the prompts to complete the installation.

Run the Printer Troubleshooter

• Open Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Printer and run the troubleshooter.

Check Network Settings

• Ensure your printer is connected to the Wi-Fi network:
  • Use the printer's control panel to access network settings and confirm it's connected.
  • If necessary, reconnect the printer to the Wi-Fi network.

[Raj_05]

Reset the Printing System (Mac Only)

If you're using a Mac, you can reset the printing system:

1. Go to System Preferences > Printers & Scanners.
2. Right-click (or Control-click) in the Printers list and select Reset printing system.
3. Add your printer again.

Use HP Print and Scan Doctor

HP offers a free tool called HP Print and Scan Doctor that can help diagnose and fix printing issues. You can download it from the HP website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support