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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- How to keep printer online

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09-23-2024 06:33 AM
I have a Hp Envy 6000 series but it constantly saying it's offline and it's a pain to not just be able to hit the print button on something and be done with it. Is there a setting somewhere that will keep the printer from going offline?
TIA
Christi
09-24-2024 09:32 AM
Hi @Christilg1,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand how frustrating it can be when your HP Envy 6000 series printer keeps going offline. Here are some steps to help keep it online:
1. Check Printer Connection
- Ensure your printer is connected to the same Wi-Fi network as your computer or device. If it’s a wireless connection, try moving the printer closer to the router.
2. Update Printer Drivers
- Make sure you have the latest drivers installed. You can download them from the HP Support website.
3. Set as Default Printer
- Go to Control Panel > Devices and Printers.
- Right-click your HP Envy printer and select Set as default printer.
4. Disable Printer Offline Mode
- In the Devices and Printers section, right-click your printer, select See what's printing.
- Click on the Printer menu at the top and make sure Use Printer Offline is unchecked.
5. Run the Printer Troubleshooter (Windows)
- Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
- Find and run the Printer troubleshooter.
6. Check Wi-Fi Signal
- If your printer consistently goes offline, it may be due to weak Wi-Fi signals. Consider using a Wi-Fi extender if the signal is weak in that area.
7. Power Management Settings
- On your computer, go to Control Panel > Power Options.
- Check if there are any power-saving settings that may be turning off your printer or affecting its connection.
8. Firmware Update
- Check for firmware updates for your printer through the HP Smart app or the HP Support website.
9. Use a USB Connection (if applicable)
- If the issue persists, consider connecting your printer directly to your computer with a USB cable as a temporary solution.
10. Reset Network Settings
- As a last resort, reset the network settings on your printer. You can typically find this option in the printer’s settings menu.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support