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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
ORCA3
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How to make wireless connection for existing printer to new router

HP Recommended
HP Pavillion
Microsoft Windows 10 (64-bit)

Received new router and have everything working except my printer.  Cannot get the HP ENVY PHOTO to make wireless connection to router

6 REPLIES 6
Jay_G24
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Hi @ORCA3,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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ORCA3
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Printer is HP ENVY PHOTO 7855.  Worked fine with old router.  Won't connect to new one

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Jay_G24
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To assist better -

 

  1. What is the status of the wireless light on the printer, steady or blinking?
  2. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
  3.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Let me know!

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123Lynn
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I am in the same boat but have a hp envy 4522.  The system is also asking me for a vps pin number. I have gone through all the documents from when i got it and there is no PIN numbers. help is appreciated.

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ORCA3
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1. Wireless light is blinking

2. Using HP laptop with Windows 10

3.  2.4 GHz

 

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ORCA3
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Finally contacted a Human at HP and got the following trouble shooting information e mailed to be.  I refused to pay their fee for them to troubleshoot my printer since it is out of warranty so they e mailed me the directions as follows and they worked on the first try.

 

HP Printer with touchscreen control panel:

 

1. From the Wireless or Setup Menu, Select Network Setup or Settings and then select Restore Network Settings

2. Get the Network Name and Password 

3. From the Setup, Network, or Wireless Settings Menu, Select Wireless Setup Wizard

4. Select your network and then enter the password and hit OK

 Hope this works for you

 

 

 

 

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