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‎12-14-2023 11:39 AM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer

Hello

 

I am looking to print a document that I no longer have access to on my computer or storage devices. 

 

I read about eprint, made an account and one of the first issues is my printer is not showing up under the "owned printers" category.

I downloaded the hp smart app on my iPhone and successfully added the printer through the app on my phone.

I cannot find the option for eprint history on the iPhone app or the desktop website.

 

Printer: HP ENVY 5055

Computer: DELL INSPIRON 3847

OS: Windows 10 Home

Category:
1 person had the same question
1 REPLY 1

‎12-17-2023 12:22 PM

HP Recommended

Hi @STERLINGPARKS,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for information related to eprint history for your printer.

 

Kindly refer to the below steps to find the history.

 

First, go to “HP Connected” and then login into your account. Then “My Printers” window will open a list of connected printers view. Next hit “ePrint History” button for your HP printer.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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